TECHNOLOGY

Our team runs and maintains PowerSchool, FHPS’ student information system, while overseeing the district’s data warehouse, FHPS dashboard, and performance analytics — ensuring the right data is available to support every learner’s growth and success.

We provide technical support and training across finance, human resources, payroll, and communications — equipping the people behind the scenes with the tools and information they need to keep One Forest Hills running smoothly.

From our data center and telephone systems to school wireless networks and internet connectivity, we manage the foundational infrastructure that keeps students, staff, and families connected every day.

We partner with district departments to deliver business analysis, change management, and enterprise solutions — ensuring seamless transitions to new systems and tools while building consistent, sustainable practices that support the entire FHPS community.

Protecting our community is a top priority. We work continuously to safeguard sensitive data, preserve the integrity of district IT assets, and ensure the reliable availability of technology services across all 17 schools and buildings.

From device acquisition and software licensing to help desk support and computer engineering, our team ensures that every student and staff member has access to the technology they need to cultivate possibility each and every day.

We oversee the systems that help keep every FHPS building safe and secure — including security cameras, emergency and mass notification systems, and electronic key card access — so that students, staff, and visitors can learn and work in an environment where safety comes first.

We manage and support the audio, video, and display technology in classrooms and common spaces across all FHPS buildings, ensuring teachers and students have the tools they need to engage, present, and learn effectively every day.

We believe that great tools are only as powerful as the people using them. Our team designs and delivers professional learning opportunities that help teachers and staff confidently and meaningfully integrate technology into instruction and daily work.

Our responsive help desk team is the first point of contact for students and staff when technology questions or issues arise, providing timely, solutions-focused support to keep learning and working without interruption across all 17 FHPS schools and buildings.

We oversee the acquisition, licensing, deployment, and management of district-wide software platforms and digital tools — ensuring every application meets the needs of our students and staff while aligning with district security, privacy, and instructional standards.

From evaluating new AI-powered tools to supporting staff and students in using them responsibly, our team, partnered with our instruction department, helps FHPS navigate the evolving landscape of AI, ensuring the ethical use of innovation serves our students, our staff, and our community.

FHPS is committed to a safe, secure digital learning environment for all students. We filter and monitor school networks and devices to protect students from harmful content, in compliance with the Children’s Internet Protection Act (CIPA).

We also comply with the Children’s Online Privacy Protection Act (COPPA), which requires parent/guardian notification and consent before collecting personal information from students under 13 through tools like Google Workspace, Canvas, Clever, and IXL.

All technology use is guided by the FHPS Technology Acceptable Use Policy, part of our board of education policies.

These safeguards are confirmed at enrollment and reaffirmed annually through PowerSchool Annual Verification of Information, keeping family consent current each year.

For student safety, if a student has forgotten their password, we ask that they work through a classroom teacher to obtain their credentials.  Secondary students can ask for assistance in the school office or media center.

Students: Please let your classroom teacher know about any technical or log-in issues. Your teacher will connect you with building-level support or submit a Help Desk ticket on your behalf.

Teachers: Please submit a Help Desk ticket for technical support needs.

Families: For questions about PowerSchool, email us at parentportal@fhps.net.

Please note: our Technology Department is unable to provide support for personal/family computers, software, or devices. We’re happy to help with district-owned technology and platforms.

Technology support personnel can provide assistance with hardware not working, trouble logging in, and how to use online resources.

If a device is not functioning properly and support personnel cannot assist remotely, an appointment will be scheduled for the student and/or family to bring the device to an FHPS central support location to swap the device with a working device.

Onsite support will be limited, by appointment only, and will follow all social distancing rules.

For security reasons, students are only permitted to install Chrome apps and extensions that have been approved by a teacher and whitelisted.

Once an app or extension has been approved and whitelisted, they may add it to their fhps.net account by visiting the Chrome Web Store.

Be sure you are logged into ONLY your FHPS Google account and no other Google account. Make sure that you are not logged into Chrome with another personal account or the account of another family member.

1. First, try to authorize Google DriveTry clicking on Google Drive in the left sidebar navigation. If you see an AUTHORIZE button near the bottom of the window, click it. Select your district Google account and Allow the Google Drive LTI by Canvas to view and manage files. Hopefully, that process will get things working.
2. Then, try clearing your cache and cookies from your web browser Here’s how to clear your cache and cookies in Chrome.
3. Getting an authorization to “stick”If you briefly see a momentary notice your account was authorized but then it fails and returns to the screen with the AUTHORIZE button, you probably have disabled third-party cookies in your web browser.On a Chromebook, start by clicking the icon at the bottom left of the screen to bring up the control panel. Click the Gear icon  for settings and proceed to step 1 below.In the Google Chrome browser on other devices, click the ⋮ or ! icon at the top right of the browser window to open the browser menu. Select Settings and proceed to step 1 below.Once you are in the Chrome browser settings:
   1. Scroll to the bottom of the settings screen and click Advanced.
   2. Scroll down to the Privacy and security section and click on Content Settings.
   3. Click on Cookies.
   4. Make sure the top option is on so that it reads Allow sites to save and read cookie data (recommended).
   5. Make sure that Block third-party cookies is NOT enabled.
   6. Click the X at the top right of the settings window to close it.
4. Try another browser other than Chrome to authorizeTry going through the authorization process in another web browser.

The Children’s Internet Protection Act requires that all district-owned devices filter inappropriate content, even when they are outside the district. To comply with this federal law, we have enabled this filtering. For students working with Chromebooks at home, it will filter their accounts as if they were inside the district.

A graduating student’s FHPS Google Account will be deactivated after July 31st of their graduation year. Please save any documents or files from this account before then! Once access to your FHPS Google account is disabled, it cannot be restored for any reason. There are no exceptions. Please be sure to download and keep anything you need well before the deadline.

If you onboarded a personal laptop, phone, or tablet using our BYOD wireless platform, you will want to remove the FHPS profile from your device following graduation. To do this, follow the instructions for your device type at wireless.fhps.net.